Privacy Policy

Rentaba Privacy Policy

Last Updated: February 19, 2026

At Rentaba Inc. (“Rentaba”, “we”, “us”, or “our”), your privacy and the security of your data are paramount. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, websites, applications, and platforms (collectively, the “Services”). By using Rentaba, you consent to the practices outlined in this Privacy Policy.

1. Who We Are
Rentaba is a technology company that helps landlords, property managers, and tenants build stronger, more transparent rental relationships. We offer tools such as rent reporting, tenant screening, debt reporting, and rental history verification.

Company Name: Rentaba
Business Address: 3675 Market Street, Suite 200, Philadelphia, PA, 19104
Email: support@rentaba.co

2. Information We Collect
We collect information directly from users and third parties to provide and enhance our Services.

a. Information You Provide

• Account Information: Name, email address, phone number, password, and mailing address.
• Tenant Information: Lease details, rent payments, rental history, Social Security Number (if required for screening), and consent forms.
• Landlord/Property Manager Information: Property address, tenant lease details, rent collection history, and court documents for debt verification.

b. Automatically Collected Information

• IP address, browser type, device type, operating system, referral URLs, usage data, and cookies (see Section 6).

c. Information from Third Parties

• Credit bureaus, identity verification services, court records, collection agencies, and other service providers or authorized users of the Rentaba platform.

3. How We Use Your Information
We use your information to:

• Provide and improve our Services.
• Facilitate rent and debt reporting to credit bureaus.
• Verify tenant history and validate lease or debt data.
• Perform tenant screening with user authorization.
• Communicate with you about updates, promotions, or service notices.
• Ensure compliance with legal and regulatory obligations.
• Detect, prevent, and address security or fraud issues.

4. SMS/Text Messaging Communications

When you provide your mobile phone number and opt in to receive text messages from Rentaba, we collect and use that information to communicate with you via SMS. By opting in, you consent to receive text messages including account notifications, appointment reminders, service updates, and other communications related to our services.

Message Frequency: Message frequency varies depending on your account activity and the services you use.

Costs: Message and data rates may apply based on your mobile carrier's plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. You may also reply HELP for assistance.

Data Protection: We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your mobile number is stored securely and protected in accordance with our data security practices outlined in this Privacy Policy.

Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

For questions about our SMS communications, please contact us at support@rentaba.co or call us at (855) 768-8164

5. How We Share Your Information
We may share information with:

• Credit Bureaus: To report rent payments, debt obligations, and eviction history (with required authorization and legal basis).
• Service Providers: Who help operate, analyze, and improve our Services (e.g., hosting, analytics, customer support, email services).
• Landlords or Property Managers: With appropriate legal basis or user consent.
• Tenants: When landlords report debts or history, we may notify tenants and allow them to verify or dispute records.
• Legal or Regulatory Authorities: When required by law, subpoena, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, reorganization, or asset sale.

We do not sell your personal data to third parties.

6. Legal Bases for Processing (Where Applicable)
If you are in a jurisdiction that requires a legal basis for data processing (e.g., the European Union), we process your data under the following bases:

• Consent (e.g., for tenant screening)
• Performance of a Contract (e.g., providing you with Services)
• Legitimate Interests (e.g., fraud prevention, rent verification)
• Legal Obligations (e.g., responding to lawful requests)

7. Cookies and Similar Technologies
We use cookies, pixels, and analytics tools (like Google Analytics) to:

• Improve user experience
• Monitor performance
• Understand user engagement

You may manage your cookie preferences via browser settings, but disabling cookies may impact functionality.

8. Data Retention
We retain your personal data as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

Data no longer required is securely deleted or anonymized.

9. Your Rights and Choices
Depending on your location, you may have the right to:

• Access or request a copy of your personal data
• Correct or delete your personal information
• Object to or restrict our processing
• Withdraw consent (where applicable)
• Port your data to another service
• File a complaint with a data protection authority

To exercise these rights, contact us at support@rentaba.co.

10. Data Security
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is 100% secure. We encourage users to use strong passwords and enable available security features.

11. Children’s Privacy
Rentaba is not intended for use by children under 18. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

12. International Users
Rentaba is based in the United States. If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S., which may have different data protection laws than your jurisdiction.

13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We’ll notify users of significant changes via email or our platform. Continued use of the Services after any updates constitutes acceptance of the revised policy.

14. Accessing and Correcting Your Personal Information
We make reasonable efforts to ensure the personal information we collect is accurate, complete, and up to date. If your information changes, please let us know.

You have the right to request access to or correction of your personal information under our control. If you'd like to review, correct, or obtain a copy of your data, please email us at support@rentaba.com.

To protect your privacy, we may need to verify your identity before processing your request. In some cases, applicable law may prevent us from granting access — such as where information has been deleted, anonymized, or where we are legally restricted. If access is denied, we’ll explain why.

15. How to Dispute Information Reported to the Credit Bureaus
Housing providers using Rentaba may report rental data to the credit bureaus. If you believe inaccurate information has been reported:

• You may file a dispute directly with the credit bureaus (Equifax, TransUnion, or Experian).
• Or, initiate a dispute via Rentaba’s internal Dispute Process. Contact us at support@rentaba.com to get started.

We take accuracy seriously and investigate disputes in compliance with the Fair Credit Reporting Act (FCRA) and other applicable laws.

16. Withdrawing Your Consent
Where your consent is required for the collection or use of personal information, you may have the right to withdraw that consent. To do so, contact support@rentaba.co.

Please note: If you withdraw consent, some services may become unavailable as we may no longer be able to process your data as required to deliver them.

17. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, contact us at:

📍 Rentaba
3675 Market Street, Suite 200
Philadelphia, PA 19104

📧 support@rentaba.co

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