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Help · Identity verification

Allow pop-ups so you can verify your identity.

Identity verification through Plaid opens in a secure pop-up window. If your browser blocks pop-ups, that window can’t open. Allowing it takes about a minute, and you can turn the blocker back on once you’re verified.

Start here.

When a browser blocks a pop-up, it usually tells you. On a phone, a Pop-ups blocked message appears at the bottom of the screen. On a computer, a small icon appears at the right of the address bar. Choose Always show or Always allow for Rentaba, then press the verification button again.

No message? Your browser may be blocking pop-ups without asking. Find your device below.

iPhone & iPad.

On iPhone and iPad, Safari’s pop-up setting lives in the Settings app, not in Safari itself.

Safari

Chrome

Android.

The same steps work on Android phones and tablets.

Chrome

Samsung Internet

Using Firefox or Edge on your phone? Open the browser’s Settings, look under Privacy or Site settings for Block pop-ups, and turn it off. Labels vary between versions, so pick the closest match.

Mac & Windows.

Chrome, Edge and Firefox work the same way on Mac and Windows. Safari is Mac only. These steps allow pop-ups for Rentaba only, not for every site.

Chrome

Safari (Mac)

Edge

Firefox

Still stuck?

Once you’re verified, you can turn the pop-up blocker back on.

Still can’t open it? We’ll walk you through it.

Email support@rentaba.co

Most replies come back the same business day.